The Problem: Users Don't Understand Your Product Immediately
SaaS products are complex. New users have questions about pricing, features, integrations, and workflows. Without quick answers, here's what happens:
- Trial users drop off because they don't know how to get started
- Support teams drown in repetitive questions
- Docs go unread — they're too long, too technical, too far away
The Solution: Context-Sensitive Help
FAQ Helper delivers answers where the questions arise — directly inside your product.
On Your Marketing Site
Answer pricing questions, feature comparisons, and integration queries before the visitor bounces.
Inside Your Product
Show feature-specific FAQs based on the current URL. Users on the dashboard page see different FAQs than users in settings.
For Developers
API-related FAQs on your documentation page. Authentication, rate limits, webhooks — the questions every developer asks.
Typical Results
| Metric | Before | With FAQ Helper | |--------|--------|-----------------| | Support tickets/month | 300+ | ~120 | | Time-to-value (onboarding) | 3 days | ~1 day | | Docs page views | Low | +40% |
Features for SaaS
Display Rules
Define URL patterns like /dashboard/*, /settings/*, or /docs/api/* and show relevant FAQ sets on each.
Fast Search
Users type their question and instantly get the matching answer — ILIKE-based search that's forgiving of typos.
Branding
Customize colors, position, and behavior to match your product design. Light mode, dark mode, or custom theme.
Integration
One script tag in your app's <head> — that's it. Works with Next.js, React, Vue, Angular, or any web app.
<script src="https://faq-helper.com/widget.js" data-project="YOUR_PROJECT_KEY" async></script>