The Problem: Support Tickets Instead of Purchases
Online stores lose revenue every day because customers can't find quick answers. The most common questions are always the same:
- "How long does shipping take?"
- "Can I cancel my order?"
- "What payment methods do you accept?"
- "How does the return process work?"
Instead of buying, visitors leave the store — or write a support email that won't be answered for hours.
The Solution: FAQs Where They're Needed
FAQ Helper shows the right answers at the right time. With display rules, you control which FAQs appear on which pages:
- Product pages → Shipping, sizes, materials
- Checkout → Payment methods, coupons, delivery times
- Returns page → Return process, deadlines, refunds
The widget blends seamlessly into your store design — customizable colors, position, and behavior.
Typical Results
| Metric | Before | With FAQ Helper | |--------|--------|-----------------| | Support tickets/week | 120+ | ~45 | | Response time | 4–8 hours | Instant | | Checkout abandonment | 68% | ~52% |
Features for E-Commerce
Display Rules by URL
Show specific FAQ sets based on the current page. Shipping FAQs only on product pages, return FAQs only in the help section.
Seasonal Content
Activate temporary FAQs for Black Friday, Christmas, or flash sales — with start and end dates.
Analytics
See which questions are asked most often. Identify knowledge gaps and optimize your product descriptions.
Integration in 3 Minutes
- Create a FAQ Helper account (free during beta)
- Add FAQs and configure display rules
- Embed the script tag in your store — done
Works with Shopify, WooCommerce, Magento, and any store with custom HTML.