Add FAQ Widget to Wix — Free & Easy

Why Use FAQ Helper Instead of Wix's Built-in FAQ

Wix has a built-in FAQ section you can add via the editor. It works — but it has significant limitations:

Static placement only — the FAQ block sits where you put it, on one page
No conditional display — you can't show different FAQs on different pages without duplicating blocks
No analytics — you have no idea which questions visitors actually search for
No AI generation — every question must be written manually
Basic design — limited styling options that don't always match custom templates

FAQ Helper gives you a floating widget that appears on any page, with display rules, analytics, and AI-powered FAQ generation.

Installation: 3 Steps

Step 2: Add Custom Code in Wix

For Wix Premium sites (recommended):

In your Wix dashboard, go to Settings → Custom Code
Click + Add Custom Code
Paste this code:

<script src="https://faq-helper.com/widget.js" async></script>
<script>
  FAQHelper.init({
    apiKey: 'your-api-key',
    productionUrl: 'https://faq-helper.com'
  });
</script>

Set placement to Body - end
Choose All pages (or select specific pages)
Click Apply

For Wix free plans (using HTML Embed):

If you're on a free Wix plan, the Custom Code feature isn't available. Instead:

Open the Wix Editor on the page where you want the widget
Click Add (+) → Embed Code → Custom Element or HTML iframe
Paste the embed code into the custom code field
Position the element at the bottom of your page

Note: With this method, you'll need to add the embed element to each page individually. Upgrading to Wix Premium gives you site-wide custom code injection.

Step 3: Set Up Display Rules

In the FAQ Helper dashboard, configure display rules for your Wix pages. Wix URLs typically look like:

https://yoursite.com/ — Homepage
https://yoursite.com/about — About page
https://yoursite.com/product-page/item-name — Product pages (Wix Stores)
https://yoursite.com/post/blog-title — Blog posts

Use these patterns in your display rules to show relevant FAQs on each page type.

If you use Wix Stores, FAQ Helper is especially useful on product pages. Shoppers have questions about shipping, returns, and product details — and answering them on the product page reduces cart abandonment.

Use the URL pattern /product-page/* to target all product pages with relevant FAQs.

Wix Blog

Wix blog posts often generate questions from readers. Use FAQ Helper to add contextual FAQs to blog posts — like a mini knowledge base that accompanies each article.

Target blog posts with the pattern /post/*.

Wix Editor vs. Wix Studio

FAQ Helper works identically on both Wix Editor (the classic drag-and-drop builder) and Wix Studio (the advanced builder for agencies). The installation process is the same — add custom code via site settings.

Mobile Responsiveness

Wix sites are mobile-responsive by default, and FAQ Helper's widget is too. The widget automatically adjusts its position and size on mobile devices. No additional configuration needed.

Performance

| Metric | Impact | |--------|--------| | Page load time | +0ms (async loading) | | Widget script size | ~26 KB gzipped | | Mobile performance | No impact on Wix mobile scores | | SEO | No negative impact; FAQ schema available |

Wix sites can be JavaScript-heavy. FAQ Helper is designed to be lightweight — at ~26 KB gzipped, it's smaller than a single Wix App Market widget.

FAQ

Do I need Wix Premium for FAQ Helper?

No, but it's easier with Premium. Wix Premium lets you add custom code site-wide via Settings → Custom Code. On free plans, you'll use the HTML Embed element on individual pages.

Does it work with Wix ADI (Artificial Design Intelligence)?

Yes. Since FAQ Helper loads via a script tag, it works regardless of how your Wix site was built — ADI, Editor, or Studio.

Will it slow down my Wix site?

No. The widget loads asynchronously and adds only ~26 KB to your page. For context, that's smaller than a single product image thumbnail.

The widget uses your brand colors and adapts to your site's dark/light mode. Additional styling customization is available in the FAQ Helper dashboard — no CSS editing needed.

Does FAQ Helper replace Wix's built-in FAQ section?

It complements it. You can keep Wix's built-in FAQ block for static FAQ pages and use FAQ Helper's widget for contextual, page-specific FAQs that appear across your site.

Can I use it with Wix Bookings or Wix Events?

Yes. The widget works on any Wix page, including Bookings and Events pages. Use display rules to show booking-specific FAQs (like cancellation policies) on your scheduling pages.