FAQ Helper vs Document360: Scale Matters
Document360 is an enterprise knowledge management platform. It offers API documentation, internal wikis, customer-facing help centers, and AI-powered search across your entire knowledge base. Companies like Microsoft and Harvard Business Review use it.
FAQ Helper is a lightweight FAQ widget you embed on your website. It's built for website owners who need contextual answers on their pages — not a full knowledge management system.
Feature Comparison
| Feature | FAQ Helper | Document360 | |---------|-----------|-------------| | Embeddable FAQ widget | ✅ Core product | ⚠️ Via embedded widgets | | Page-specific display rules | ✅ URL-based targeting | ❌ | | AI FAQ generation | ✅ From any URL | ✅ AI assistant (Eddy) | | Knowledge base portal | ❌ | ✅ Full-featured | | API documentation | ❌ | ✅ | | Internal wiki | ❌ | ✅ | | Category management | Simple | Advanced (6 levels deep) | | Setup time | ~3 minutes | Days to weeks | | Widget size | ~26 KB gzipped | Heavy (full SDK) | | Pricing | Free (beta) | From $149/project/month | | Versioning | ❌ | ✅ Article versioning | | Workflow approvals | ❌ | ✅ | | Analytics | ✅ Widget-focused | ✅ Comprehensive | | SSO/SAML | ❌ | ✅ (Business plan+) |
Different Problems, Different Solutions
Document360 solves: "We have hundreds of articles across multiple products and need a system to manage, version, and serve them with enterprise controls."
FAQ Helper solves: "We want our visitors to get instant answers on the page they're already viewing, without building a knowledge base."
If your documentation needs are complex — API docs, multi-product knowledge bases, editorial workflows — Document360 is designed for that.
If you need a FAQ widget that loads in milliseconds and shows the right answers on the right pages — that's FAQ Helper.
When to Choose FAQ Helper
- You need a simple, fast FAQ widget on your website
- You want page-specific FAQs without building a knowledge base
- AI-generated FAQ content from your existing pages is valuable to you
- You're a small team without dedicated technical writers
- You care about widget performance and page speed
- Your budget doesn't include $149+/month for knowledge management
When to Choose Document360
- You need API documentation alongside customer FAQs
- You have a content team with editorial review workflows
- You need article versioning and rollback
- You manage knowledge across multiple products or brands
- You need SSO, SAML, and enterprise access controls
- You need an internal wiki for your team
Pricing Comparison
| Plan | FAQ Helper | Document360 | |------|-----------|-------------| | Free/Starter | Free (beta) | Free (limited: 50 articles, 1 team account) | | Standard | TBD | $149/project/month | | Professional | TBD | $299/project/month | | Business | TBD | $399/project/month | | Enterprise | TBD | Custom |
Document360's free plan is limited to 50 articles and 1 team account. For anything beyond basic use, you're looking at $149/month minimum.
The Overlap: Embedded Widgets
Document360 does offer embedded widgets through their platform. But their widget is designed as an extension of their knowledge base — it pulls from your Document360 articles and requires the Document360 infrastructure.
FAQ Helper's widget is standalone. It doesn't require a knowledge base platform, a content team, or a multi-month setup project. You sign up, generate FAQs with AI, paste a script tag, and you're live.
For teams that need both — a comprehensive knowledge base and a lightweight on-page FAQ widget — the two can coexist. FAQ Helper handles the in-context answers; Document360 handles the deep documentation.